Call Us: (800) 392-3709, (636) 528-8261 or (636) 695-4700. Report an outage 24/7/365 or speak with a representative weekdays from 7 a.m.-11 p.m.
- Option 1: Outage/Emergency (or ext. 4390)
- Option 2: Automated Account Inquiry/Pay by Phone (or ext. 4382)
- Option 3: Start or Stop Electric Service (or ext. 4394)
- Billing: ext. 4393
- Credit Card Payment: ext. 4395
- Delinquent Bill: ext. 4397
- Capital Credits: ext. 4384
- Operations: ext. 4391
- Engineering: ext. 4392
- Human Resources: ext. 4396
- Right of Way: ext. 4398
- Member Services: ext. 4399
Troy Headquarters: 1112 East Cherry Street, P.O. Box 160, Troy, MO 63379
Lake Saint Louis Branch Office: 8757 Hwy N., Lake Saint Louis, MO 63367
Lobby Hours: weekdays 8 a.m.-4:30 p.m.
Drive-up Window Hours: weekdays 7 a.m.-6 p.m.
Mailing Address: P.O. Box 160, Troy, MO 63379
Offices will be closed in observance of these holidays in 2018: New Year's Day (January 1), Presidents' Day (February 19), Memorial Day (May 28), Independence Day (July 4), Labor Day (September 3), Veterans Day (November 12), Thanksgiving (November 22-23), Christmas (December 24-25).
Headquarters Location-Troy, Missouri
Branch Office Location-Lake Saint Louis, Missouri
Use this form to submit questions and comments. Please do not use the form for requesting payment arrangement or include any payment information (confidential items such as bank routing or account numbers, credit card numbers, etc.). For these types of requests, please contact us at 636-528-8261. Forms are reviewed during normal business hours, and we will respond as quickly as we can.